Privacy and Cookie Policy

1 Who We are

Allens Performance Limited (referred to as Allens, We, Us or Our as appropriate in this document). You can contact Us about any data protection matters by email: sales@allensperformance.co.uk. [can you set up an email address ‘privacypolicy@allensperformance.co.uk’ ?]

Alternatively you can use our ‘contact us’ form on Our website (please provide an email or postal address) or write to Us at:

Steven Panter

Data Protection

Allens Performance Limited

Unit B9 Moorbridge Road

Bingham

Notts

NG13 8GG

2 General

Like many other businesses, Allens acts as a data controller. This involves using and storing your personal data for specific purposes. For example, if you want to:

register on Our website
order from Us; or
receive technical information/news, product information/news, industry news or other relevant information which we may decide to make available from time to time from Us. This may be in the form of emailed newsletters.; or
send Us a technical query; or
send Us any communication and want a response;

We will need to collect and/or retain and use some of your personal information. We may keep information you have given Us about yourself together with details of your previous orders and enquiries so that We can make it easier for you to reorder if you wish; and for Us to resolve any later enquiries you may have.

We promise not to sell any of your personal information.

This Privacy Policy tells you how We will use the information you give Us and Your rights in relation to the personal data We hold about You.

3 Your personal data

The table below shows when We process personal data, what data is processed, why it is processed, who We may need to disclose some of it to, and how long We may retain it.

Processing is a broad concept and includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, use, disclosure, erasure and destruction.

The consequences of You not providing the necessary personal data or withholding permission for Us to process it are that We will not be able to carry out the functions shown in the ‘Purpose’ column in the table below.

WHEN is data processed?	WHAT DATA is processed?	PURPOSE of processing the data	DISCLOSURE Recipients that We may need to disclose personal data to	RETENTION TIME How long We will retain the personal data
If and when You register with Our web site.	Your Username (email address) and password.	- To provide You with a secure website account.	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data; and the suppliers that operate the servers and software that enable us to send and receive emails.	We plan to keep this data until the account is closed by You or Us.
If and when You register with Our web site.	Your Username (email address) and password.	- To enable You to view and maintain Your personal data and preferences.
		- To enable You to view Your orders and make it easier for You to place orders.
		- To enable You to opt in (give consent) or out of receiving technical information/news, product information/news, industry news or other relevant information which we may decide to make available from time to time. This may be in the form of emailed newsletters.
When You place an order with Us.	Your name, invoice address, delivery address, telephone number and e-mail address along with the items You've ordered and any Username and password You chose to set with Us.	- To allow Us to fulfil Your order.	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data; and the suppliers that operate the servers and software that enable us to send and receive emails.	We plan to keep this data for as long as is necessary in order to ensure we can continue to fulfil the items listed in "The purpose" column.
When You place an order with Us.		- To perform fraud checks on Your order and Your future orders to ensure Your orders are genuine.
		- To comply with tax and accountancy laws relating to record keeping.
		- To allow You to easily see a list of Your previous orders.
		- To allow Us to contact You about Your order if necessary.	- Our payment system providers, including Our bank so that we can take your payment and verify that your order is genuine.
		- To allow Us to help You if You return a product to Us or need more information or support about a product or Your order.
		- To allow Us to issue any refund due to You.	- Our couriers to allow them to deliver your order.
When you place an order with us – continued…		- To allow us to inform you about any product recall relevant to a product You have purchased from Us.	- Our product suppliers where a product is being delivered directly from one of Our supplier's warehouses, to allow them to dispatch Your product.
		- To allow You to place future orders more easily.
	Your payment details, including where applicable: any refund information, Your card details, details sent to Us from PayPal or other payment intermediary and Your card address.	- To perform fraud checks on Your order and Your future orders to ensure Your orders are genuine.	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data.	We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in "The purpose" column, with the exception of full card details (except the last 4 digits which are kept for fraud prevention reasons) which are removed 13 months after they are last Used.
		- To allow Us to take payment from You.
		- To allow Us to issue refunds to You.	- Our payment system providers, including Our bank so that we can take your payment and verify that your order is genuine.
		- To allow You to place future orders more easily.
		- To comply with tax and accountancy laws relating to record keeping.
	How You found Our web site, along with the date and time, the pages you have looked at and Your IP address and the web browser and/or type of device You Used to place the order.	- For statistical purposes to allow Us to see how customers find us and to help us improve our web site.	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data.	We plan to keep this data for 13 months after which we will only store this data in an anonymous, aggregated, statistical format for analysis purposes.
	If You clicked an external link to find Our site, we may also store which links You clicked on, the date and time Your approximate estimated location at the time You clicked.
When You opt in or opt out of receiving to any technical information, news we may offer to send You from time to time (e.g. email newsletter).	Your email address, the date and time You opted in or out.	- To allow us to send You details of any special offers, technical information/news, product information/news, industry news or other relevant information which we may decide to make available from time to time. This may be in the form of emailed newsletters	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data; and the suppliers that operate the servers and software that enable us to send and receive emails.	We plan to keep this data for as long as is necessary in order to send You the items You have opted in for or to stop sending You any items for which You have opted out.
	Your email address, the date and time You opted in or out.	- To allow You to opt out of receiving the above items at any time.
	Which of Our newsletters or other emailed items You have opened, and (if applicable) which areas/links in Our newsletters or other emailed items that You have clicked on.	- To allow Us to tailor product recommendations, offers and above items to make them more interesting and helpful to You. - For statistical purposes to allow Us to see what our customers are most interested in and to help us to engage effectively with You and our other customers.		We plan to keep this data for 13 months after which we will only store this data in an anonymous, aggregated, statistical format for analysis purposes.
When You contact Us via a form on Our web site	The information that You have entered into the form, Your IP address, how You found Our web site.	- In order to respond to and/or fulfil Your message/request.	Any suppliers necessary in order to fulfil Your message/request and check Your message is genuine. - Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data; and the suppliers that operate the servers and software that enable us to send and receive emails..	This will depend on the need to keep Your information, which will depend on the nature of Your message/request. Also see below for additional aspects applying to technical enquiries/queries.
		- In order to ensure Your message is genuine.
		- For statistical purposes to allow Us to see how customers find us
When You contact Us other than via a form on Our web site	The information that You have provided in your correspondence.	- In order to respond to and/or fulfil Your message/request.	Any suppliers necessary in order to fulfil Your message/request and check Your message is genuine. - Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data; and the suppliers that operate the servers and software that enable us to send and receive emails.	This will depend on the need to keep Your information, which will depend on the nature of Your message/request. Also see below for additional aspects applying to technical queries.
		- In order to ensure Your message is genuine.

When you make a technical query.	The information that You have provided in your query (and, if applicable, Your IP address, and how You found Our web site as above).	- As above plus	- Any suppliers necessary in order to fulfil Your query and check that Your message is genuine.	This will depend on the need to keep Your information, which will depend on the nature of Your message/request. Also see below for additional aspects applying to technical enquiries/queries.
		- To enable Us to store and retrieve suitable case studies which, in turn, will help Us to:
		- Answer future, similar queries promptly and consistently.	- Our suppliers that operate the secure servers that power Our web site allowing Us to process Your personal data.
When you make a technical query..cont.		- Provide effective staff training.
		- Identify any trends, common causes of problems; and potential improvements to our products and services.	- Our suppliers that operate the servers and software that enable us to send and receive emails.

3.1 Legal bases for processing your personal data

Reason for collecting and using personal information	Legal basis
Fulfilling an order	Necessary for performance of a contract
Operation of website	Consent
Providing technical information/news, product information/news, industry news or other relevant information.	Consent
Responding to Your correspondence (including enquiries/queries)	Consent
Storing case studies	Legitimate Interest
Analysing Our web site traffic	Legitimate Interest

3.2 Casual browsing of Our website

When you visit Our web site(s), We will automatically receive your IP address. This identifies the device (e.g. computer, tablet, smartphone etc.) that you are using.

3.3 Third party information

If you give Us information about another person (for example, if you have arranged for someone else to take delivery for you), you confirm that you have identified Allens to them and told them that what We will use their information for as set out in this Privacy Policy and that they have given their permission for Us to be able to use their personal information as described.

4 Your rights in relation to your personal data

In the event that you exercise any of your rights, please send a request to Us (see section 1 for contact details).

We will respond to Your requests subject to verification of your identity.

If You believe We process information about You, You can ask Us to request a copy of this information and how We Use it. We will then respond to Your request. We will not charge a fee for this service unless You request extra copies or make an excessive number of requests.

If We do hold information about You, and You find it to be inaccurate, You have the right to provide Us with accurate information and ask Us to correct the inaccuracy(ies).

You also have the right to ask Us to erase data that We hold about You, or request that We refrain from processing it in a particular way. We will comply with such a request provided that there is no overriding legal reason for Us to continue to store or process Your data in this way. We may retain some information if it is necessary for legitimate reasons (e.g. if required by HMRC, or if necessary for refunds, warranty claims).

If You have previously given consent for Us to send You technical and product information, news etc. You can unsubscribe at any time if you wish by means of an unsubscribe link provided on the relevant email; or by logging into Your account and changing Your privacy settings.

You have the right to refuse cookies on our website and you can do this by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of Our web site(s) or place orders online. If you do not refuse cookies (do not set your browser to disallow cookies) and then carry on using Our web site(s) We will assume you consent to Us using cookies as described above. Please see Our Cookie Policy for further details. [Steven/Miles – let’s separate the Cookie Policy – taking the text we already have and asking Miles to tweak it?]

If You have any reason for complaint about the way We handle personal data, please contact Us immediately. You also have the right to complain to the Information Commissioners Office (see the ICO web site https://ico.org.uk for contact details).

We will not transfer personal data outside the EU and the UK.

We may update this Privacy Policy from time to time. If We make significant changes We will let You know but please regularly check this policy to ensure You are aware of the most updated version.

5 Security

5.1 Security at Allens

At Allens, information security is very important and We have established various measures which aim to ensure that your visits to Our web site(s) and online store are secure; and information about you is kept safe and secure.

In order to prevent unauthorised access or disclosure of your information, We have put suitable physical, electronic and managerial procedures in place.

All of the data detailed above is collected via our web site/system which offers a secure connection for any data you provide and the data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data in order to carry out ‘The Purpose’ (as listed above). In addition the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in plain text.

6 Links to other web sites

Our web site(s) may contain links to let you to visit other web sites of interest easily.

If you decide to use one or more of these links to leave Our web site(s), please be aware that We do not have any control over those other web sites.

We are not in a position to be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy.

We are not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

7 Changes to this Privacy Policy

If We decide to make any changes to Our Privacy Policy, We will post the revised Policy on Our web site(s).

If at any point We decide to use personally identifiable information in a manner different from that stated at the time it was collected, We will tell you. You will then have a choice as to whether or not We use your information in this different manner.

8 Your comments

If you have any feedback, questions or concerns about Our Privacy Policy or any other aspect of Our business, please let Us know (see Section 1 for contact details).